Maintenance & Property Support
How do I submit a maintenance request?
You can submit a request through the AppFolio app or resident portal. Be sure to include a clear description, photos, and any helpful details so our team can address the issue efficiently.
Can I submit maintenance requests online?
Yes, the resident portal is the preferred way to submit requests. It allows you to upload photos, track progress, and view updates. For emergencies, please call the emergency number.
How quickly are maintenance requests handled?
Emergency issues are handled right away. Non-emergency requests are reviewed quickly and scheduled based on urgency and availability.
What is considered an emergency maintenance issue?
Emergency issues include things like major water leaks, no heat during cold weather, gas leaks, exposed wiring, sewage backups, fire, or anything that could put your safety or the property at risk. If you believe it is an emergency, call the emergency number immediately.
Do I need to be home during maintenance visits?
We recommend being present, but it is not always required. If you will not be home, you can provide permission for entry.
Can I give permission to enter if I’m not available?
Yes, you can authorize entry when submitting your request. In emergency situations, management or contractors may enter without prior consent if immediate action is needed.
What happens if I miss a scheduled maintenance appointment?
If our team is unable to access the property after proper notice, the appointment will need to be rescheduled and a fee may be charged.
Can I request a specific time for repairs?
You can request a preferred time, and we will do our best to accommodate. Most appointments are scheduled within general time windows.
Is there a cost for maintenance requests?
Repairs for normal wear and tear are typically covered. However, residents are responsible for costs related to damage caused by misuse, emergency calls due to tenant actions, lock or key replacements, and other items outlined in the lease.
Are tenants responsible for replacing light bulbs or air filters?
Yes, residents are usually responsible for replacing basic items like light bulbs and standard air filters, unless stated otherwise in the lease.
What if my issue is not resolved properly?
Please reach out with details and photos, and we will review the issue and arrange any necessary follow-up work.
Can I provide feedback on maintenance services?
Yes, we welcome your feedback. You can share it through the portal, by email, or by contacting our office directly.